South Yorkshire International Trade Centre

This half-day interactive workshop uses individual and group exercises to help you to learn the importance and practical issues surrounding the delivery of great service to international clients.

The course is aimed at internal and external people with customer facing roles, people influencing customer service teams and external sales staff:

• The most important customer service issues
• Factors influencing loyalty
• Benefits to companies and customers
• Customer retention strategies
• Key components for great service
• Delighting your customer
• Results of customer surveys
• Relationship marketing ladder